Support Information

General Support

For app support, implementation questions, submission assistance, or account help, contact .

Privacy Questions

For privacy-specific requests or questions about this website and app data practices, contact .

Participant Guidance

• Use the access instructions provided by your study team to sign in or activate the app.
• Allow Bluetooth if your study includes connected devices such as CO, temperature, BP, or SpO2 tools.
• Allow notifications if you want reminder prompts for upcoming study tasks.
• Allow camera or microphone access only if your study specifically uses photo, audio, or video steps.
• If your study data appears incorrect, contact the study coordinator or research site directly.

Troubleshooting

• Confirm Bluetooth is enabled before attempting to connect a supported device.
• Make sure the device is powered on and within range.
• Check that the app has the permissions required for the study workflow.
• Restart the app and try the study task again if a reading does not appear.
• If the issue continues, contact support and include your device model and app version.

Study-Specific Requests

Questions about eligibility, scheduling, clinical interpretation, study compensation, or consent should be directed to the sponsor, investigator, coordinator, or institution managing your study.